Privacy Policy

1. Introduction

Welcome to 247Snip ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

By using 247Snip, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, display name, and password (encrypted)
• eBay OAuth Tokens: Secure tokens that allow us to access your eBay account on your behalf (we never see your eBay password)
• Bid Information: Auction items you bid on, bid amounts, and scheduling preferences
• Communication Data: Messages you send to our support team

2.2 Information Automatically Collected

• Usage Data: App features used, actions performed, and time spent
• Device Information: Device type, operating system, app version
• Log Data: IP address, timestamps, error logs (for debugging)

2.3 Information from Third Parties

• eBay Data: Auction listings, your eBay username, bid history (via eBay API)
• Payment Information: Transaction data from payment processors (we don't store credit card details)

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Service: Execute snipe bids on your behalf according to your instructions
• Account Management: Create and maintain your account, authenticate your identity
• eBay Integration: Connect to eBay APIs to search auctions and place bids
• Notifications: Send you bid status updates, auction results, and important account information
• Customer Support: Respond to your inquiries and provide technical assistance
• Improve Service: Analyze usage patterns to enhance features and user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

4.1 How We Protect Your Data

• Encryption: All data transmitted between your device and our servers uses SSL/TLS encryption
• Secure Storage: eBay OAuth tokens are encrypted at rest using industry-standard AES-256 encryption
• Access Control: Strict access controls limit who can view your data
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: We use Firebase and Google Cloud Platform with enterprise-grade security

4.2 Data Retention

• Active Data: We retain your account data and bid history while your account is active
• Completed Bids: Bid records are kept for 90 days after completion for reference
• Deleted Accounts: When you delete your account, we permanently remove your data within 30 days
• Legal Requirements: Some data may be retained longer if required by law

5. Information Sharing and Disclosure

5.1 Third Parties We Share With

• eBay: We share your OAuth tokens with eBay to place bids on your behalf (required for service functionality)
• Cloud Services: Firebase/Google Cloud Platform (hosts our infrastructure)
• Payment Processors: Stripe or similar (processes coin purchases)
• Analytics: Firebase Analytics (anonymous usage statistics)

5.2 We DO NOT Share Your Data With:

• Advertising networks
• Data brokers or aggregators
• Social media platforms
• Other users of the app
• Any third party for marketing purposes

5.3 Legal Disclosure

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of 247Snip, our users, or others.

6. Your Rights and Choices

6.1 Access and Control

• Access Your Data: View all personal information we have about you in the app settings
• Update Information: Modify your profile, email, or preferences at any time
• Export Data: Request a copy of your data in a portable format
• Delete Account: Permanently delete your account and all associated data
• Disconnect eBay: Revoke eBay access and remove OAuth tokens at any time

6.2 Communication Preferences

• Notifications: Control which push notifications you receive in app settings
• Marketing: We don't send marketing emails (service-related emails only)
• Opt-Out: Unsubscribe from optional communications at any time

6.3 GDPR Rights (European Users)

If you are in the European Economic Area, you have additional rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

7. Cookies and Tracking

247Snip uses minimal tracking technologies:

• Essential Cookies: Required for authentication and app functionality
• Analytics: Firebase Analytics to understand app usage (anonymous)
• No Advertising: We don't use advertising cookies or trackers

8. Children's Privacy

247Snip is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@247snip.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We use Google Cloud Platform, which maintains data centers worldwide. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. eBay API Compliance

247Snip uses eBay's official APIs and complies with eBay's data usage requirements:

• We only access eBay data necessary for our service
• We don't use eBay data for purposes other than providing our service
• We implement eBay's security requirements
• We respect eBay's rate limits and API guidelines
• User OAuth tokens are stored securely and used only for authorized actions

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at privacy@247snip.com.

14. Your California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information (we don't sell data)
• Right to access your personal information
• Right to equal service and price (no discrimination)

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